SMECO Supplier Diversity
SMECO currently has an outsourced IT Helpdesk support organization which utilizes Remedy as its IT Helpdesk management software. The primary function of the current IT Helpdesk is to attempt first call resolution or create a ticket and assign to the appropriate SMECO IT group to work. However, very few calls are currently resolved during the initial contact from an end-user. Tickets are created and assigned to a group to work, but no IT Helpdesk follow-up or escalation occurs with the exception of Priority 1 or 2 tickets.
The successful companies (hereafter referred to as “SUBCONTRACTOR”) shall provide comprehensive residential auditing services for the SMECO Quick Home Energy Check-up Program.